How do I access my Tenant Portal? Prior to your first payment due date, you will receive an email with a link to activate your Tenant Portal. If it is within 7 days of your first due date and you have not yet received your Tenant Portal activation, please contact Kelsey at email@example.com
How/when do I take possession of my new rental home? Possession of your new rental home begins on the date shown on your lease agreement.
About 5-10 days prior to the possession date, you’ll receive an email outlining directions on utility services, the HOA if applicable and other important information. You’ll also be required to pay all of your final payments in the form of certified funds directly to our office no later than the day prior to your move-in date. Once paid, you’ll receive a code that will open a combination lock box found on or near your front door.
How do I get my house/mailbox keys? This information is found in the email packet you receive about 5-10 days prior to your lease start date. House keys and all other keys are usually found in the kitchen drawer closest to the refrigerator. All garage remotes, if applicable, will also be found there. If garage remotes are not found, please advise us so that we may make arrangements to get one for you.
My new place is a condo, how do I get my gate code, gate fobs and parking space number? This information is found in the email packet you receive about 5-10 days prior to your lease start date.
What if I don’t have a mailbox key? Mailbox keys, if they are available will be found with all other keys. If not, then you may be required to purchase them from the nearest post office in your zip code for a cost of $40 and submit the receipt for reimbursement to Desert Dimensions Properties.
What if I lose my pool key or gate fob? You will be required to pay for a replacement. The amount may vary from $10 to $75 to replace a pool key or gate fob. This charge is not determined by Desert Dimensions Properties, but by each HOA and could take 2-3 weeks for replacement.
If you have lost the pool key or gate fob, we encourage you to contact the HOA directly for quicker replacement.
Who do I call for regular (non-urgent) repairs? The best method of requesting a repair is through your online Tenant Portal. Online work orders are immediately sent to your property manager who will then request service through the appropriate vendor.
I have an urgent / emergency repair request, what should I do? We have a 24-hour repair line to report any emergency, anytime. Call 480-409-5183 to speak to someone right away. We will make every effort to accommodate after-hours requests. Examples of emergency repairs would include your HVAC breaking with outside temperatures above a high temp of 100 degrees in summer, or below a low temp of 50 degrees in winter. Active water leaks and sewage back ups may also be considered emergencies. In the event of a break-in or fire contact emergency services (911) before calling us.
How long after submitting a regular work order will it take until the repair is done? It varies depending on the level of urgency for the repair, but you should expect to receive a phone call to schedule an appointment from our assigned vendor within 2 business days for non-urgent requests.
I need to submit a repair request for my garbage disposal. Garbage disposals are one of the most common repair requests we get, yet they are the easiest repair to make and can most often be fixed without calling a handyman. If the disposal is simply jammed then you may be responsible for the service charge. Before submitting a repair request yourself, first take a look at this article.
Who should I call for problems around my condo complex? Contact your HOA for any problems around the complex such as:
- common area sprinkler problems
- bees and insects in the common areas
- front gate mishaps, pool gate, pool area, laundry room etc.
- others parking in your space
- and any questions not directly related to the interior of your home
What is the number for my HOA? Please refer to the packet of information you received when you moved in for the name and number of your particular HOA.
Contact your city for:
- Ongoing noise complaints
- Water main breaks
- City of Chandler
- City of Mesa
- City of Phoenix
- City of Glendale
- City of Scottsdale
- City of Surprise
- City of Tempe
How do I pay my rent? Can I pay online? You may pay your rent by mailed check or online through your Tenant Portal via e-check or credit card. Questions about billing or anything not covered on this page, please email Kelsey Wyser, Office Manager, KelseyW@DesertDimensions.com
Can I pay my rent with a credit card? You may pay your rent with a credit card online through your Tenant Portal. A credit card fee will apply based on the amount of your payment. This fee is assessed by the card processing company and not by Desert Dimensions Properties. We do not accept credit cards over the phone or in person.
Are utilities included in my rent? Utilities are typically the responsibility of the tenant. Please check your lease agreement for clarification on your individual responsibilities.
I live in a single family home, is landscaping included in my rent? Depending on your lease, landscaping is typically the responsibility of the tenant. Please check your lease agreement for clarification on your individual responsibilities.
I have a pool in my backyard, is pool service included in my rent? Pool services are typically the responsibility of the tenant. Please check your lease agreement for clarification on your individual responsibilities.
What is your office location where I can drop off my rent check? We are located on the SE corner of Via De Ventura and Hayden in Scottsdale, we are in the building closest to Hayden.
Our address is:
7975 N Hayden Road, Ste. #D285
Scottsdale, AZ 85258
Main Office Number: 480-270-5355
What are your office hours? Our office hours are 9:00am – 5:00pm Monday thru Friday